Difficulty connecting to FC

Post by **MarkG** » Mon Nov 16, 2009 9:26 pm

Suddenly tonight my pc wont connect to FC , keeps saying Network Error, I can only access FC via my phone

Have emailed tracer route

Post by **MikeB** » Mon Nov 16, 2009 10:34 pm

Thanks Mark, your traceroute's been recieved.

The more we hassle the host with these traceroutes the sooner we can get this problem fixed.

Post by **Aileron** » Mon Nov 16, 2009 11:54 pm

I'm having the same problem.

I'm having to hide my IP address to ger round this problem.

I have even gone trough the legnths of reformatting my pc and resetting my my router as i thought it was my problem.

Beer monster are you on a bt connection?

I am using this site to enable me to post http://www.hidemyass.com/" onclick="window.open(this.href);return false; sorry mods for the bad verbal in the address but its a work around untill the problem rectifys.

edit* i have had the error NETWORK ERROR (TCP_ERROR) all night i have had this not been able to connect once on both the forum and website.

Post by **MikeB** » Tue Nov 17, 2009 12:12 am

It really does seem like either a DNS or routing problem, seeing as only certain people are having problems at different times. Running through a proxy seems to confirm that is the problem.

We're trying our best to sort the problem out, you guys will have to bare with us and do continue to report when you're experiencing problems and send us traceroutes from when you're experiencing the problem.

Cheers,
Mike

Post by **Aileron** » Tue Nov 17, 2009 12:14 am

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\kyle>tracert fightercontrol.co.uk

Tracing route to fightercontrol.co.uk [188.121.46.1]
over a maximum of 30 hops:

1 71 ms 99 ms 99 ms BThomehub.home [192.168.1.254]
2 36 ms 36 ms 37 ms 217.47.130.58
3 36 ms 34 ms 59 ms 217.47.130.161
4 35 ms 35 ms 36 ms 217.47.112.10
5 34 ms 35 ms 34 ms 217.41.175.29
6 37 ms 34 ms 36 ms 217.41.175.65
7 34 ms 35 ms 35 ms 217.41.175.74
8 36 ms 36 ms 35 ms 217.41.175.58
9 36 ms 35 ms 35 ms 217.47.112.50
10 35 ms 34 ms 36 ms core1-pos9-0.bletchley.ukcore.bt.net [194.72.31.133]
11 37 ms 38 ms 39 ms core1-pos0-15-0-1.ilford.ukcore.bt.net [62.6.201.217]
12 38 ms 36 ms 37 ms core1-pos0-0-0-5.ealing.ukcore.bt.net [62.6.201.50]
13 38 ms 38 ms 37 ms mgre.customer.bt.net [194.72.9.2]
14 38 ms 36 ms 38 ms t2c1-ge13-0-0.uk-eal.eu.bt.net [166.49.168.21]
15 39 ms 37 ms 37 ms t2c2-p3-1.uk-lon1.eu.bt.net [166.49.208.110]
16 38 ms 40 ms 36 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.110]
17 45 ms 39 ms 48 ms linx.ge1-0.cr01.lhr01.mzima.net [195.66.225.15]
18 44 ms 45 ms 42 ms eos2-0.cr01.ams01.nl.mzima.net [216.193.255.102]
19 44 ms 45 ms 44 ms 92.60.240.166
20 44 ms 45 ms 45 ms ip-208-109-115-197.ip.secureserver.net [208.109.115.197]
21 * * * Request timed out.
22 44 ms 46 ms 44 ms ip-208-109-115-206.ip.secureserver.net [208.109.115.206]
23 43 ms 45 ms 42 ms ip-208-109-115-121.ip.secureserver.net [208.109.115.121]
24 45 ms 45 ms 45 ms ip-208-109-115-210.ip.secureserver.net [208.109.115.210]
25 44 ms 43 ms 44 ms ip-208-109-115-209.ip.secureserver.net [208.109.115.209]
26 46 ms 44 ms 45 ms ip-208-109-115-174.ip.secureserver.net [208.109.115.174]
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\kyle>

Post by **HighlandSniper** » Tue Nov 17, 2009 12:29 am

Likewise, haven't been able to get on for the past five-six hours, only just managed to log-on again.

Post by **MarkG** » Tue Nov 17, 2009 12:33 am

Hey Aileron, i'm on BT as well ! Still, frustrating as it is ya gotta remember this is a new website so there's bound to be teethin trouble's , give it time and all will be sorted

Post by **Aileron** » Tue Nov 17, 2009 12:42 am

I agree beer monster but if any one had problems again use http://www.hidemyass.com" onclick="window.open(this.href);return false; to get on to the site

Post by **MarkG** » Tue Nov 17, 2009 12:49 am

Will give that a go ,, cheers Aileron

Post by **Redherc64** » Tue Nov 17, 2009 4:12 pm

I've been having the same problems over the past few days. Only just managed to get on now. I sent Rich a traceroute, hopefully he has passed it on. Still can't get on directly.

Post by **MikeB** » Tue Nov 17, 2009 4:18 pm

Redherc64 wrote:I've been having the same problems over the past few days. Only just managed to get on now. I sent Rich a traceroute, hopefully he has passed it on. Still can't get on directly.

He has and it's been forwarded onto our host.

We've got a plan to try and pin point the problem, give us a few more days and hopefully we should have it identified.

Post by **Redherc64** » Tue Nov 17, 2009 4:38 pm

MikeB wrote:
Redherc64 wrote:I've been having the same problems over the past few days. Only just managed to get on now. I sent Rich a traceroute, hopefully he has passed it on. Still can't get on directly.
He has and it's been forwarded onto our host.

We've got a plan to try and pin point the problem, give us a few more days and hopefully we should have it identified.

No worries, many thanks.

Post by **MikeB** » Tue Nov 24, 2009 1:26 pm

Can people who are still experiencing trouble with FC please PM me? - We have something that needs testing which will hopefully solve the problems.

Thanks,
Mike

Post by **Pen Pusher** » Tue Nov 24, 2009 4:18 pm

I haven't had a problem accessing FC since my original post over on Page 1. Comes up first click all the time he said touching wood

.

Brian

Post by **Dunk** » Tue Nov 24, 2009 6:59 pm

Pen Pusher wrote:I haven't had a problem accessing FC since my original post over on Page 1. Comes up first click all the time he said touching wood .

Brian

Thats good to hear mate, were pretty sure that its a DNS issue, its affecting people in bacthes on certain isps at different times, it may be that all the initial DNS changes (there were many!) when the site first went up have really confused the hell out of the tinterweb and its taking a while for them all to resolve. Although there is a common stopping point on the tracroutes, which is before it hits our server/hosts, so were kind of scratching our heads on why that is happenning.

The hosting company cannot replicate any of the faults, were in the process of fault finding by hosting a copy of the site in the USA, as opposed to the European server we are presently on.

Watch this space, and please keep posting those reports of problems along with traceroutes and/or error numbers.

Dunk

Post by **Redherc64** » Wed Nov 25, 2009 8:45 am

I'm still having trouble getting on through IE but can access it through AOL, but I have to go the long way round.

Nige

Post by **Dunk** » Wed Nov 25, 2009 8:54 am

Hi Nige

thanks for the update, you have email!

Dunk

Post by **Redherc64** » Wed Nov 25, 2009 9:10 am

Thanks Dunk,

Tried and tested. PM sent

Cheers
Nige

Post by **Dunk** » Wed Nov 25, 2009 9:32 am

Thanks Nige

Anyone else still having to login via the long route or having problems?

Please let us know.

Dunk

Post by **HighlandSniper** » Wed Nov 25, 2009 9:46 am

I'm not having problems with FC, but have been experiencing sporadic internet issues for ages - I'v dumped IE8 in favour of Apple Safari which has solved virtually all my problems, plus it's a great browser.

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